Our project aims to create a digital service community platform for the service partners of a industrial robotics and automation company. The platform will enable seamless handling of service orders and customer inquiries, as well as provide a state-of-the-art community frontend for a better customer experience.
Project Objective
- Develop a digital service community platform for the company’s service partners.
- Integrate the Salesforce CRM system for seamless handling of service orders and customer inquiries.
- Implement state-of-the-art web technology like Angular for a modern and user-friendly frontend.
- Enhance customer experience by offering real-time support and a responsive user interface.
- Increase customer loyalty and satisfaction by providing a reliable and convenient service platform.
Project Methodology
- Research and analysis of the company’s service partners’ needs and requirements.
- Development of a digital service community platform that is user-friendly and intuitive.
- Integration of the Salesforce CRM system for efficient handling of service orders and inquiries.
- Implementation of state-of-the-art web technology like Angular to provide a modern and responsive frontend.
- Testing and quality assurance of the platform before deployment.
- Launch and post-launch support to ensure a smooth transition and successful adoption by service partners.
Project Deliverables
- A digital service community platform with a state-of-the-art frontend using Angular.
- Integration with Salesforce CRM system for efficient handling of service orders and inquiries.
- Real-time support and responsive user interface for enhanced customer experience.
- Seamless handling of all incoming service orders and customer inquiries within the company.
- Increased customer loyalty and satisfaction due to a reliable and convenient service platform.